Terms & Conditions

Product Nature & Variations

  • At oopen.house, we take pride in working with artisanal makers and thoughtfully crafted objects. Many of our pieces are handmade, and as such, no two are exactly alike.

  • Subtle variations in form, tone, texture, or finish are inherent to the making process and are not considered defects. These nuances are part of the character of each piece.

  • While we make every effort to present our products as accurately as possible through descriptions and imagery, slight differences may occur between what is shown online and what you receive.

Accuracy of Information

  • We strive to ensure that all product details, dimensions, and specifications are as accurate as possible. However, minor variations may occur, and oopen.house does not warrant that all descriptions or content are entirely error-free.

  • We reserve the right to correct any inaccuracies and update information at any time without prior notice.

Orders & Acceptance

  • All orders are subject to acceptance and availability. Once an order is placed, you will receive a confirmation email; however, this does not constitute final acceptance.

  • oopen.house reserves the right to decline or cancel any order at our discretion, including but not limited to cases of pricing errors, product unavailability, or suspected fraudulent activity.

Pricing & Payment

  • All prices are listed in the applicable currency and are subject to change without prior notice.

  • Full payment is required at the point of purchase. Orders will only be processed once payment has been successfully received.

Shipping & Delivery

  • Shipping timelines provided are estimates and may vary due to external factors such as courier delays or customs clearance.

  • oopen.house is not liable for delays once an order has been dispatched. Any applicable duties, taxes, or import fees are the responsibility of the recipient.

Returns & Exchanges

  • All returns are subject to our Returns & Refunds policy. We reserve the right to refuse any return that does not meet the stated conditions.

Use & Care

  • Our products are intended for their specified use only. oopen.house shall not be held liable for any damage, loss, or injury resulting from misuse, improper handling, or failure to follow care instructions where provided.

Limitation of Liability

  • To the fullest extent permitted by law, oopen.house shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

Intellectual Property

  • All content on this website, including images, text, and branding, is the property of oopen.house and may not be reproduced, distributed, or used without prior written consent.

Governing Law

  • These terms and conditions are governed by the laws of Singapore. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Singapore.